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FAQ

Most frequent questions and answers

As a new company starting our official presence this year, we just released 2 types of planners. The daily planner and the weekly planner. Both planners come in two collections each.
The novaturient collection and Lunamovas collection. Both collections have the same content.
Their difference is on the cover design and on the tab designs.
Both collections and types are dated starting from 1st of January 2022 and ending on December 31st

Both Daily and weekly planners comes in 2 collections.
The novaturient collection which consists of 4 different cover colors: Sage, Blush, Terracotta and Misty Blue and the Lunamovas collection that comes in 2 color variations.


The Daily planner

The Daily Planner helps you organize your life and at the same time inspire you to be mindful and conquer your dreams.
The 2022 Daily Explorer Planner was carefully designed to help you organize all areas of your life, be more productive, break down your goals and live a more fulfilling and stress free life.
Every month has
– A challenge focused on a specific self-reflection subject, with simple and fun exercises
– A 2 page month overview
– A monthly plan page with specific goal setting and habit tracking
– Daily organization pages with a 6 a.m. – 8 p.m. schedule, to do list, water, meal and expenses tracking from Monday to Friday and shared weekend pages
– 4 notes pages
– A financial planning page at the end of the month

Highlights

  • January 2022 – December 2022
  • Thick Luxurious Cover
  • 446 Pages: 15,5 cm x 22,5 cm
  • 90g premium woodfree paper
  • 2022 overview year page
  • My Visions and Dreams Page
  • Vision Board
  • Monthy Plan page with habit tracking
  • Schedule, to-do, notes, meals, water, expenses
  • One day per page + shared weekend pages
  • Full month overview
  • 4 notes pages every month
  • Hourly schedule from 6am to 8pm
  • Black wire-o binding
  • Hard cover with gold foil details
  • Protective corners
  • 12 Beautifully designed laminated monthly tabs 200 gr paper
  • Monthly financial tracking page

Even though we officially starting this year, we have plenty of ideas that will be published over the new year. Be sure to sign-up to our mailing list to learn more about specific new product release dates, 

Being our first year and having our planners published in a Greek language, we included all the Greek and Greek-Cypriot public holidays, alongside with the major Global holidays

We would love to say yes but honestly, we just don’t know yet. This is the disadvantage of publishing a handmade product. What we know for sure is that we want to help and by helping means that by sending us your inquiry, we can track the sales and keep you posted for any updates.

The Daily Explorer can customize your cover by stamping your logo or name to the existing cover designs that are provided during that period. The method of stamping is by hot foil stamp.

For other customizations like new cover designs, pages etc you have to address to Redgrass team and on the email office@red-grass.com so as to be provided with a custom quotation.

Yes, we do! If you’re looking to buy 10 or more Daily Explorer Planners as a gift to your team, your friends, anyone you know and love…we have bulk pricing available. For more information, email us at info@thedailyexplorers.eu.

We don’t have any specific dates but we will run some occasionally flash sales both to our  social media accounts as to our email subscribers so be sure to follow and sign-up to our email newsletter so that you won’t lose that opportunity.

When you using a handmade planner for a whole year, it’s safe to assume it will show some wear and tear but a well-used planner is going to look loved at the end of the year. 

In order to keep your Daily explorer looking fresh and new, we recommend the following. 

  • Keep your planner in a cool, dry place — away from liquids.
  • Your planner cover can be wiped clean with a soft cloth.
  • Close your planner from front to back, and never lift it from a single side.
  • If you are carrying your planner open, be sure to support it with two hands, one on each side.
  • If you plan on carrying your planner, consider protecting it before putting it in your bag.

Special note for the gold foil products: As with any gold-foiled product, you will see flaking and discoloration throughout the year. Be extra careful when putting your gold foil cover in contact with other surfaces, or wiping it clean to prevent additional flaking. 

What forms of payment do you accept?

We accept Paypal, Visa, Mastercard, and GooglePay as modes of payment. 

What do I do if I received incorrect items?

Please send an email to info@thedailyexplorer.eu along with an image of the item(s) you received and your order confirmation so we can expedite a solution.

Our orders are processed automatically within 24 hours, so if you have a change between that timeframe it’s better that you give us a call so that we change the order manually. But for avoiding any misunderstandings, please make sure you check your mailing address information before completing your purchase on our website.

Our planners and all of our products are carefully wrapped on a luxurious tissue paper and then packaged on a corrugated ecofriendly box. We don’t do custom gift wrap for now.

We want you to receive your order as soon as possible. Orders are fulfilled from our office in Paphos – Cyprus and depending form you location it may take 1 to 5 business days for receiving your order.

Pickup from our office (1-2 days)

Pickup from Main Courier location offices (2-3 days)

Home delivery to City areas (3-4 days)

Home delivery to village areas* (4-5 days) (*may include extra charges)

Home delivery to Greece main cities (4-5 days)

Home delivery to Greece villages* (5-7 days) (*may include extra charges)

We will issue you an email so you know when your order has shipped. If you’re an international customer, you will receive a tracking number so you can follow your package’s journey to you.

We do not ship orders over the weekend or outside business hours. Orders placed on Saturday or Sunday will not ship until the following Monday.

Yes, we do! To see the cost of shipping to your country, add the item(s) you would like to purchase to your cart, enter your shipping address, and our automated shopping cart will give you the total cost of your purchase, including shipping rates. Please note that we may not be able to ship parcels that weigh more than 2 kilos internationally at this time. If that’s the case with your order, you will be contacted by our Customer Care team.

Yes of course you can. Just make the payment online and we will be happy to welcome you to our office for pick up.

What is your return and exchange policy?

You can learn more about our return and exchange policy here

If you receive your order and find it damaged from shipping or have any issues with it, please email us at info@thedailyexplorer.eu within 5 days of delivery along with an image of the item(s) you received along with our order confirmation so we can expedite a solution.

Have more questions? We`re here to help.